Refund and Cancellations

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at email at info@venbiotec.com or WhatsApp: 9363107896, with details of the product and the defect.

You can send the item you consider defective to:

10, Chokkanathar Street, Karthikeyan Nagar, Maduravoyal, Chennai - 600095, Tamil Nadu, India

Upon receipt of the returned product, we will fully examine it and notify you via your registered email or mobile (WhatsApp) within 1-3 days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 working days, depending on your card issuer's policies.

Order Cancellation

Order Cancellation. Purchaser may cancel any order arising out of this Agreement in whole or in part, without liability if, (i) Products have not been shipped as of date of receipt of notice of cancellation, (ii) Product deliveries are not made at the time and in the quantities specified; (iii) Products infringe or are alleged to infringe any patent, trademark, copyright or trade secret right or (iv) Products fail to comply with any applicable law or regulation. To cancel, Customer shall give notification for order cancellation by email to info@venbiotec.com or to mobile (WhatsApp): 9363107896 and to the extent specified therein, we shall immediately terminate deliveries under the order.